National Tourism Administration

Manpower Planning for the Tourism Sector

Technical product category: 

Build up highly qualified and well trained human resources in the public and private sectors to develop, manage and serve the industry in a sustainable and competitive manner in accordance with international standards.

Well structured manpower plan; improved capacities for HRD management; strengthened education and training facilities; and establishment of an accreditation and quality standardization system.

Manpower Planning for the Tourism Sector

Technical product category: 

Well structured manpower plan; improved capacities for HRD management; strengthened education and training facilities; and establishment of an accreditation and quality standardization system.

Quality Standards in Tourism Services

Technical product category: 

Improve the overall quality of products and services within the tourism industry (all tourism-related accommodation, restaurants, tour guides, tour operators, and other tourism-related service providers); raise the levels of demand nationally, regionally and internationally; promote competiveness within the industry; and, provide valuable and reliable information on quality standards for the tourist and the travel industry.

Classification system in place and information available to stakeholders in the sector. Capacities built among local inspectors to apply classification criteria.

Statistical Strengthening and Development of a Tourism Satellite Account (TSA)

Technical product category: 

Facilitate the understanding of the full social and economic dimension of tourism in terms of demand (international and domestic arrivals, characteristics of their visits, and their consumption of goods and services) and supply (characteristics of local industries involved in tourism and details of their production and use of labour and capital), thereby guiding tourism policy and planning while providing a useful lobbying tool to National Tourism Administrations to advocate the cause of tourism.

A regular, competitive and reliable source of tourism statistics and related economic and social data (including information on employment generated by tourism). Capacities built among staff of NTA, National Statistical Office, Central Bank and Immigration Authorities to collect and process tourism-related statistics. 

Product Development and Diversification

Technical product category: 

Increase the competitiveness of the country’s tourism industry by evaluating the scope and diversity of existing and potential tourism resources; providing guidelines for their conversion into quality tourism products based on research of current and future market trends; and, addressing the national and regional challenges of product similarity and lack of product diversity with the ultimate aim of increasing tourist arrivals (including repeat visitors), increasing their length of stay and thereby, spreading the economic benefits of tourism to all parts of the country.

Potential products identified to facilitate diversification. 

Marketing and Promotion Plan

Technical product category: 

Formulate a detailed marketing and promotional plan for the sector taking into account the quality and quantity of tourism products, the diversity of domestic, regional and international source markets, image and positioning, branding, quality and distribution of promotional materials (including e-marketing) and institutional mechanisms for marketing and promotion including public-private partnership. 

Strategic positioning of the country as a tourism destination and identification of tourist patterns and priority source markets and segments.    

Capacity Building Programmes in Tourism Development and Management

Technical product category: 

Provide intensive training in various disciplines of tourism development, management and promotion. 

Improved capacities of government officials at the national and local level and local community members to develop, manage and promote tourism.

Manpower Planning for the Tourism Sector

Technical product category: 

Build up highly qualified and well trained human resources in the public and private sectors to develop, manage and serve the industry in a sustainable and competitive manner in accordance with international standards.

Well structured manpower plan; improved capacities for HRD management; strengthened education and training facilities; and establishment of an accreditation and quality standardization system.

Value Chain Analysis and Local Economic Development

Technical product category: 

Investigate the structure and working of the tourism value chain in a destination and the economic value generated, and plan and execute actions to enhance the local economic impact of tourism. In destinations that are concerned about poverty alleviation, specific attention is paid to analysing the amount of income from all transactions in the tourism sector that is received by the poor, and to identifying which particular kinds of transactions are most pro-poor or have the potential to be made more pro-poor. The value chain analysis concludes with an action plan outlining interventions to enhance the local economic impact from tourism in the destination; especially interventions that will secure a significant increase in the flow of income and opportunities to the poor.

Creation of a tourism value chain and strengthened capacity of local stakeholders in the tourism sector to plan and manage interventions to enhance the local economic impact from tourism in the destination. 

Institutional Strengthening and Public-Private Partnership

Technical product category: 

Identify and clarify the present and future roles of the public and private sector organizations in tourism development of the country, and make improvements on operations of tourism associations and tourism boards. 

 Improved institutional framework for tourism development in the country and a public-private participatory model for decision and policy-making processes for tourism development, management and promotion.